1. Other than the 7-days cooling-off period granted by Consumer Protection Act, consumers can only request product return when the following conditions are met.
(1)Product arrived damaged
(2)Incorrect product (e.g. size, color,)
(3)Defective product
(4)Evident difference between product received and product described on AREA 02 website.Note: every product is authenticated strictly by AREA 02 professionals before shipping. Photos of each product are taken for our record before shipping as well.
2. According to clause 19 of Consumer Protection Act, sellers who meet the definition of a business operator need to allow a 7-day-cooling-off period to all consumers besides the above mentioned conditions. The 7-day-cooling-off period is for product appreciation only, not for trial.
3. Every product will be buckled with AREA 02 exclusive tag before shipping. Once unbuckled, your return request will not be accepted.
Note: Returned products cannot be used and must be returned in its original condition of the time when it’s delivered. We reserve the right to refuse a refund if an item is worn (e.g. stains on shoes or shoe soles), washed, tampered, or its tag and packaging removed or damaged. Please also be aware that product boxes, packaging and AREA 02 certificate are considered parts of the product. Any part missing, damaged or lost will affect your right to request refund. *Please refer to Clause 6 of Terms and Conditions.