Please email your return request to cs@area02.com or contact us at 02-2706-9977 to initiate the process:
1. Email your questions or concerns or call us to request product return and get approval.
2. Please provide us with your name, cell phone number, address and the date that you'll be available to pass the product to the courier. No shipping fee will be charged. We will send a courier to pick up the product from you. Please place all the products, including its accessories, AREA 02 tags and certificate, in its original packaging bag or box and then give it to the courier.
3. A refund will be issued to your credit card after AREA 02 has received the product and confirmed the condition of the product. If the payment method to your order was ATM Transfer or Convenient store payment, buyers should email and provide us bank account info after receiving order cancellation notice so refunds can be issued to the account provided.