Orders

No changes can be made to any orders submitted. Please check all the information on your order before submitting it.

 

Since products might belong to different sellers, every product will be shipped by different sellers and processed separately even if you ordered several products in one order. Therefore, products in one order might all be delivered at different times.  

 

If your order is cancelled, you will get an email notification on the cancellation reason. Generally, reasons for cancellation could be the following.

1. Authentication failed

2. Defective product

3. Payment expired

Refunds will be issued in around 5 business days after cancellation.

If your order was paid by ATM Transfer or Convenient Store Payment, please provide the following  information to cs@area02.com so that a refund can be issued:

1. Bank Name & Code: 

2. Branch Name & Code: 

3. Account Holder's Name: 

4. Account Number: 

 

Items in the shopping cart are not reserved to any buyer until an order is made. Therefore, it is possible that you fail submitting your order because the item on your order is sold to another buyer right before you submit it.

 

AREA 02 system will only email “electronic receipts of shipping fee” to buyers after payments are  made. As to product product receipts, if the product seller is an individual seller whose monthly revenue is lower than NTD$80,000, then the individual seller does not need to issue a receipt according to tax law. On the other hand, if the seller is a business seller, then a receipt will be shipped along with your product.